Suite 1, 25 Westerton Road, Glasgow, G68 0FF
November 19, 2015

The Three Laws of Improvement

Let me start this post by saying that its title is a nod to the science fiction writer Isaac Asimov and his “Three Laws of Robotics”, rather than an imperious attempt by me to suggest that I know everything there is to know about improvement, and have thus empowered myself to write the commandments thereof!
October 5, 2015

Management get the Workers they Deserve!

Some years ago I read a book on industrial relations whose conclusion was, in effect, “management get the workers they deserve”. Sadly I can no longer remember the title of the book nor its author, so I cannot give the well-deserved credit for this enlightening thought. I believe that, in most cases, this is true
March 24, 2015

How Targets Damage Process Improvement

We’re all familiar with the anecdote about people leaving their brains on the peg by the door when they arrive at work. For me is particularly true of many managers who seem determined to adopt a nineteenth century attitude at work when, outside, they wouldn’t dream of being so ridiculous. Thus, in the workplace, managers
February 13, 2015

Change: It’s about Breaking Habits

After years of procrastinating, I have finally started on a weight loss kick – made up primarily of additional exercise and cutting my cake habit. I’d got into the habit of having a cake every day and I needed to give myself a good-talking-to to break out of it. Don’t get me wrong – I