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March 18, 2014

Autonomation and Business Process Management

Business processes involve people working together with a variety of inputs to deliver an outcome that serves the customer, and benefits the organisation. Change is constant and the nature of the modern marketplace is such that business processes can quickly become convoluted, confusing and inefficient. “Autonomation” is a term used in the lean philosophy to
February 4, 2014

Words of Advice on Process Improvement

I was asked by a young manager new in her role, what first steps she should take to start to establish a culture of process improvement in her new workstream. I knew she didn’t feel comfortable enough in her new role yet, or have the backing of senior management to start major improvement projects, so
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