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October 28, 2014

Politics and Process Improvement

In their book “Understanding Practical Process Improvement” (2011), Ed Zunich and Mike Bell make a very bold statement:   “There was a time when we believed that the path to higher service and product quality involved greater operational expense. We know better now. Service and product quality (as perceived by the customer) results from streamlined
October 7, 2014

Evolving Organisations

In my previous blog (No More Heroes?), I suggested that the human need for recognition and self-actualisation (to use Maslow’s term) meant that lean improvement was incompatible with human evolution – we like being “heroes” too much. The blog received a good number of comments from people arguing that it was, in fact, organisations that