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January 21, 2013

Process Improvement in a Nutshell

I’ll keep this post short, because it is all actually very easy. Over the years, I have come to the view that improvement simply requires five elements: 1. Understand the process thoroughly 2. Make problems obvious 3. Empower people in the process to stop and fix the problems 4. Share learning at all levels 5.
January 21, 2013

Quote for the Week

I just came across this quote and thought it might interest process improvers everywhere (just read “organisation” for “organism”): “Any organism must be treated as-a-whole; in other words, that an organism is not an algebraic sum, a linear function of its elements, but always more than that”, Alfred Korzybski, “Science and Sanity” (1933)
January 4, 2013

GDP for Business

There are a great many books, articles and blogs on business performance measures. We have “dashboards” and “Balanced Scorecards”; we have “earnings per share” and “Economic Value Added”; we have gross profit and net profit (before or after interest and tax); we have KPIs and indices.   In fact we have a whole load of