Suite 1, 25 Westerton Road, Glasgow, G68 0FF
October 25, 2009

Lean Performance Measures

One vitally important part of your lean transformation is getting the right measures for your Value Streams. Often the temptation is to stick with measures you already “know”, but these may not be “lean” measures, possibly encouraging non-lean behaviours, or being difficult to collect frequently.   First we need to understand the purpose of lean
October 6, 2009

The Lean Leap of Faith: Taking the Time to Talk

For 20 years I’ve been advising companies, mainly small and medium sized enterprises, on improving their performance, and I have lost count of the number of businesses I’ve gone into where poor communication is the main stumbling block to significant improvement. Everyone means well, and wants to do the best they can, but full agendas,
October 6, 2009

Process Improvement in Hospitals

This week I went to hospital (in the UK) for day surgery. I arrived at the appointed time of 11am. A nurse took my blood pressure and confirmed my answers to questions that had been asked at the pre-assessment clinic. I then sat and waited in the corridor for four hours. Finally the anaesthetist talked
September 25, 2009

The Heart of Lean Service

There are quite a number of books and other resources available on lean service, but I’m not sure they make it clear what are the key issues you need to get to grips with in lean service. Similarly training in lean tools won’t necessarily enlighten you on the key concepts. Here are my thoughts on
September 24, 2009

Get Dirty with the Data

A few months ago, I gave a public seminar on lean accounting to a large group of accountants and accountancy students. I was keen to stress the importance of accountants getting into the work areas to help operational staff understand and work with financial data. After the presentation, a student came up to me and
<< Newer Posts:::Older Posts >>