An Introduction to Process Improvement
Overview
Organisations deliver benefits to their clients through processes, not through departments, and developing integrated and inefficient end-to-end processes is a key requirement of business success in the long term.
Instead of allowing people to be locked into their specific functional, the process approach cuts across functions allowing multi-functional project teams to be formed.
The result is a straightforward but powerful approach to Process Improvement that can, and does, work in organisations with 10 staff to those with tens of thousands.
Who Should Attend?
“An Introduction to Process Improvement” is aimed at owners and managers of small and medium sized enterprises who want an introduction to business improvement. The course will provides a simple, practical approach to improvement which works in any size of organisation.
The programme is presented by Ross Maynard, Fellow of the Chartered Institute of Management Accountants. Ross has provided training to some of the world’s leading companies including Boeing, Rolls Royce, Thermofisher Scientific, Parker Hannifin and many others.
Benefits to you and Your Organisation
Based on the “Process Improvement Game”, this course provides a thought-provoking and informal introduction to business improvement. The course will help you identify the problems with departmental “silos”, and will support the development of process thinking. The Process Improvement Game is a lively simulation for those new to process thinking. Not only is it great teambuilding, but it will help develop some of the key skills necessary for organisational improvement.
The simulation is interspersed with various input sessions on key aspects of process improvement:
- Understanding Process Improvement
- The principles of business improvement
- Creative approaches to Problem Solving
- Process Mapping, and value-adding and non-value-adding steps
- What does the customer value?
- Understanding your business processes
- Working together as one team
- A structure for process improvement
- Communication, Reward and Recognition
- It’s all about Leadership