There are quite a number of books and other resources available on lean service, but I’m not sure they make it clear what are the key issues you need to get to grips with in lean service. Similarly training in lean tools won’t necessarily enlighten you on the key concepts. Here are my thoughts on the first principles of lean service.
Posted by Ross Maynard on Fri, 25 Sep 2009 read more...
A few months ago, I gave a public seminar on lean accounting to a large group of accountants and accountancy students. I was keen to stress the importance of accountants getting into the work areas to help operational staff understand and work with financial data.
Posted by Ross Maynard on Thu, 24 Sep 2009 read more...
Lean accounting helps organisations going through lean transformation to develop their management accounting systems to support the lean philosophy. Traditional accounting systems (particularly standard costing) result in decisions which are anti-lean.
Posted by Ross Maynard on Fri, 4 Sep 2009 read more...
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Posted by Ross Maynard on Thu, 3 Sep 2009 read more...
One of the commonest queries I get during lean accounting implementations is "what does lean accounting say about transfer pricing ?".
To be honest the answer is "not very much !". The decision about transfer prices is not really anything to do with your costing system; it is a political decision.
Posted by Ross Maynard on Wed, 2 Sep 2009 read more...
Many books on service improvement for public services tell us that the target driven approach is wrong. Few seem to come up with alternative measures of the capability and effectiveness of the service. Here are some ideas of mine;
Posted by Ross Maynard on Wed, 2 Sep 2009 read more...
The Lean Toolbox for Service Systems is the best book on lean service I have seen - because John Bicheno recognises the true nature of service. Many lean service books insist that lean manufacturing tools can be applied equally in service processes. This may be true in a minority of service situations (fast food service being the classic example. Paying money into the bank may be another example).
Posted by Ross Maynard on Wed, 2 Sep 2009 read more...