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October 24, 2012

20 Tips for Process Improvement

I offer these 20 tips for process improvement as a straightforward checklist of some of the key issues. Feel free to add more.   1: Know your process: work with the team to map and analyse your critical service processes.   2: Get to know the team: they know what the issues are.   3:
October 10, 2012

Making a Start with Lean. How to begin improving your business processes

Very few books that I am aware of give a clear, simple “how to get started with lean” guide, so here is my starter for ten:    1       Understand your business processes The key starting point to lean is to understand your business processes. It sounds simple but, with a good cross-functional team, ask who