November 19, 2011
Beware the Unintended Consequences of Performance Measures
What are the behaviours that your organisation’s performance measures encourage? The fact is that all performance measures have consequences and, sometimes, those consequences are unintended, or unforeseen.Let us take an example. Consider a company where “machine efficiency” or “labour efficiency” are KPI’s for managers. What do you get? Well, I can assure you that you