Ideas into Action
Leadership is about inspiring, challenging and supporting change; not about being in front. That is our philosophy and it underpins all our work. We are Ideas into Action, and we specialise in service process improvement in public and private sector organisations, with particular expertise in finance process improvement, HR improvement, Supply Chain and other core processes. Toachieve significant improvements in throughput, quality and capacity, with the same resources, we deploy a five step approach to Service Process Improvement:
- Define the purpose and parameters of the service. Set strategic objectives;
- Identify and map the Value Streams that make up the service. Link Value Stream measures to the strategic objectives;
- Analyse the variations in customer demand and in service performance;
- Measure the flow through the Value Streams, and identify the waste. Simulate the service process if necessary;
- Work with the Value Stream team to remove the waste, eliminate rework, create pull, and improve the process.
Our Services
Our core services focus on seven areas:
- Lean Service: applying the lean philosophy to the specific needs and issues of the service environment;
- Lean Leadership: creating the management philosophy and the organisational culture necessary for sustainable lean success;
- Lean NHS: understanding and improving processes in the NHS by focussing on the impediments to service flow;
- Lean Local Authorities: identifying and defining Value Streams in local government and removing waste to improve efficiency;
- Lean Accounting and Control: management reporting and decision support for Value Streams;
- Lean Facilitation: providing the skills and training necessary for successful kaizen, 5S and other improvement activities, and creating a culture of "just do it" improvement;
- Process Simulation and Improvement: applying specific software tools to simulate business processes to aid understanding, guide improvement, and test improvement scenarios.
We provide innovative and creative approaches to service process improvement and process modelling. We will help you prepare a plan for successful lean implementation that will boost performance by greatly enhancing the skills and behaviours of your organisation’s leaders; and by uniting your staff behind the achievement of service improvement goals.
Our Experience
We have over 20 years experience in helping organisations realise the benefits of better planning, more effective communication and improved motivation through process improvement. What we do will depend on your organisation, its people and its circumstances. A friendly, no-obligation discussion would be an interesting starting point wouldn’t it?
Articles
Download published articles from the Ideas into Action Team:
Lean Accounting in the Public Sector